Privacy policy

Privacy Policy

Last updated: September 11, 2026

At Planet Sports, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

  • Your name;

  • Email address;

  • Telephone number;

  • Billing and shipping address;

  • Order and purchase information;

  • Payment and transaction information;

  • IP address;

  • Browser and device information;

  • Website activity and interactions;

  • Customer service communications;

  • Marketing preferences.

Payment information may be processed directly by third-party payment providers. Planet Sports does not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders;

  • Process payments and refunds;

  • Deliver physical or digital products;

  • Provide order and shipping updates;

  • Communicate with you about your purchases;

  • Provide customer support;

  • Detect and prevent fraud;

  • Maintain the security of our website;

  • Improve our products, website, and customer experience;

  • Measure website and marketing performance;

  • Send promotional communications where permitted;

  • Comply with applicable legal and regulatory requirements.

3. Shopify

Our online store may be hosted and operated using Shopify's e-commerce platform.

As part of providing our store and processing transactions, Shopify may process personal information relating to customers and website visitors.

Information may therefore be processed by Shopify and its service providers in accordance with applicable privacy laws and their respective privacy practices.

4. Payments

Payments are processed through the payment methods and third-party payment providers available at checkout.

Payment providers may process information necessary to authorize transactions, verify identities, prevent fraud, process refunds, and comply with legal obligations.

These providers operate according to their own privacy and security practices.

5. Sharing Your Information

We may share information with service providers when reasonably necessary to operate our business, including:

  • Shopify and e-commerce service providers;

  • Payment processors;

  • Shipping and logistics providers;

  • Digital product delivery services;

  • Customer support providers;

  • Email and communication services;

  • Analytics providers;

  • Advertising and marketing platforms;

  • Fraud prevention and security services;

  • Professional and legal advisers.

We may also disclose information when required by applicable law, regulation, court order, or other lawful governmental request.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly;

  • Remember customer preferences;

  • Maintain shopping cart functionality;

  • Understand website usage;

  • Measure website performance;

  • Prevent fraud;

  • Measure advertising effectiveness;

  • Provide relevant marketing and advertising.

Where required by applicable law, non-essential cookies or tracking technologies will be used subject to the appropriate consent choices.

7. Marketing Communications

Where permitted by law, we may use your contact information to send information about products, promotions, discounts, offers, or other updates from Planet Sports.